Based in Staines-upon-Thames Open 7am–6pm, 7 days07466 565290 HomeAboutServices Areas Our WorkReviewsContactGet a Quote Home / Terms & Conditions # Terms & Conditions Last updated October 2026. These terms apply to all work carried out by The Tree Fellowes, run by Charlie Fellowes, 10 Nuthatch Close, Staines-upon-Thames, TW19 7BN. ## Quotes Quotes are based on what we see when we visit. If the job changes or something unexpected is found once work starts, we'll talk it through with you before doing anything extra. ## Payment We don't take a deposit. Payment is due once the agreed work is finished. ## Permissions and protected trees It is the customer's responsibility to check whether a tree is covered by a Tree Preservation Order or sits in a conservation area, and to get any consent needed from the local council before work starts. Customers are also responsible for making sure they own the tree or have the owner's permission. ## Access Please make sure we can reach the work area on the agreed day, with vehicles moved and pets kept inside. Let us know about any hidden services, such as underground cables or pipes, that you're aware of. ## Waste Unless agreed otherwise, all green waste is removed and disposed of by us as a registered waste carrier. ## Insurance We hold public liability insurance up to £2 million. ## Cancellations and weather Please give us as much notice as you can if you need to cancel or rearrange. We may reschedule work for safety reasons, such as high winds. ## Guarantees We don't offer a written guarantee or warranty on our work. Instead, you only pay once the job is finished. ## Contact Questions about these terms? Call 07466 565290 or email thetreefellowes@outlook.com. ## Questions? Need aQuote? Call or send us the details of your job. No deposit, and you pay once the work is finished. Get My Quote 07466 565290 NPTC & LANTRA qualified · £2m insured · No deposit, pay when finished Fast, Friendly & Reliable Services - Tree Removal - Tree Surgery - Tree Reduction - Stump Grinding - Emergency Tree Work - Dead Wooding - Commercial & Domestic - Fallen Tree Removal - All tree servicesAreas - Tree surgeon Kingston upon Thames - Tree surgeon Ealing - Tree surgeon Farnborough - Tree surgeon Richmond upon Thames - Tree surgeon Watford - Tree surgeon Maidenhead - Tree surgeon Beaconsfield - Tree surgeon Hammersmith - Tree surgeon Fulham - Tree surgeon Guildford - All areas we coverContact 10 Nuthatch Close, Staines-upon-Thames, TW19 7BN07466 565290thetreefellowes@outlook.comContact pageHours 7am–6pm, 7 days a week24/7 emergency calloutsFacebook © 2026 The Tree FellowesAboutOur WorkReviewsPrivacy PolicyTerms & ConditionsCookie Policy 07466 565290Get a quote